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Albandeira Ecotours
PT

Privacy Policy

Last updated: 31 March 2026

1. Data Controller

Albandeira Ecotours
Estr. de Albandeira, 8400-232 Lagoa, Portugal
Email: albandeiraecotours@gmail.com
Phone: +351 967 622 753

Albandeira Ecotours is the data controller responsible for the personal data collected through this website and our booking system. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information: name, email address, telephone number
  • Booking information: tour dates, group size, special requests, payment details (processed securely via FareHarbor)
  • Communications: messages sent via our contact form or email
  • Technical data: IP address, browser type, device type, pages visited, time on site (via Google Analytics 4 — only with your consent)
  • Cookie data: as described in our Cookie Policy

3. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

  • Contract performance: to process your booking and provide our services
  • Legitimate interests: to improve our website, respond to enquiries, and prevent fraud
  • Consent: for analytics cookies and marketing communications (you may withdraw consent at any time)
  • Legal obligation: where required to comply with applicable law

4. How We Use Your Data

  • To process and manage your tour bookings
  • To respond to your enquiries and provide customer support
  • To send booking confirmations and tour information
  • To improve our website and services
  • To comply with legal obligations
  • To send marketing communications (only with your explicit consent)

5. Third-Party Services

We share data with the following third parties as necessary to provide our services:

  • FareHarbor: our online booking platform, which processes payment and booking data. FareHarbor's privacy policy applies to data processed through their system.
  • Google Analytics 4: used to analyse website traffic (only with cookie consent). Data is anonymised where possible.
  • Google Maps: embedded on our contact page to display our location.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for a minimum of 5 years for tax and legal compliance purposes. Contact form data is retained for up to 2 years.

7. Cookies

We use cookies on this website. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

8. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: you may request a copy of the personal data we hold about you
  • Right to rectification: you may ask us to correct inaccurate data
  • Right to erasure: you may ask us to delete your personal data in certain circumstances
  • Right to restrict processing: you may ask us to limit how we use your data
  • Right to data portability: you may request your data in a structured, machine-readable format
  • Right to object: you may object to processing based on legitimate interests
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at albandeiraecotours@gmail.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment processing is handled by FareHarbor using industry-standard encryption (SSL/TLS).

10. International Transfers

Some of our third-party service providers (including Google) may process data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Portuguese data protection authority, the Comissao Nacional de Protecao de Dados (CNPD), at www.cnpd.pt.

12. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when the policy was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact

For any questions about this privacy policy or our data practices, please contact us: